Refund policy

Return & Refund Policy — Ezone Cart

Last Updated: October 1, 2026

At Ezone Cart, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, we are here to help.

By placing an order with Ezone Cart, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a wrong product.

  • The product arrived damaged or defective.

  • The product is different from the product description in a significant way.

  • The product is unused and remains in its original condition and packaging, where applicable.

To be eligible for a return, the item should generally be unused, unworn, and in the same condition in which you received it.

Some products may not be eligible for return due to their nature.

2. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, washed, damaged, or altered by the customer.

  • Products returned without their original packaging, accessories, tags, or included items where these are required.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Items specifically identified as non-returnable on the product page.

  • Products returned after the applicable return period.

3. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • Your name and contact number

  • A description of the problem

  • Clear photographs/videos of the product and packaging

This information helps us investigate and resolve your issue quickly.

4. How to Request a Return

To request a return, contact us at:

Email: thequietrulebook@gmail.com
Phone/WhatsApp: 03346637523

Please include your order number and explain the reason for your return.

Our team will review your request and provide you with the next steps if the return is approved.

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping

If the return is required because:

  • We sent the wrong product, or

  • The product arrived damaged or defective,

Ezone Cart will determine the appropriate return-shipping arrangement.

For other approved returns, the customer may be responsible for return shipping costs.

6. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable refund amount will be processed through the payment method or refund arrangement available for your order.

The time it takes for the refunded amount to appear may vary depending on the payment method and financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided, including where:

  • The product has been used or damaged by the customer.

  • Parts, accessories, packaging, or other items included with the product are missing.

  • The product has decreased in value because of customer handling beyond what is necessary to inspect it.

8. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement/exchange where the same product is available.

If the product is unavailable, an alternative resolution may be offered, such as a refund.

9. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, we will review the cancellation request and, where cancellation is possible, process the applicable refund.

Once an order has been dispatched, it may no longer be possible to cancel it before delivery.

10. Order Refusal or Failed Delivery

If an order is refused or cannot be delivered because of incorrect/incomplete customer information, repeated failure to receive the order, or other circumstances attributable to the customer, any refund will be subject to applicable shipping, return, or other costs incurred by Ezone Cart.

11. Changes to This Policy

Ezone Cart reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Ezone Cart
📞 Phone/WhatsApp: 03346637523
📧 Email: thequietrulebook@gmail.com

We are committed to providing a smooth and fair shopping experience for our customers.