Shipping Policy — Ezone Cart

Last Updated: October 1, 2026

Thank you for shopping with Ezone Cart. We aim to provide a smooth and reliable delivery experience for customers across Pakistan. Please read the following Shipping Policy before placing your order.

1. Delivery Coverage

Ezone Cart currently offers delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are generally processed after they are successfully placed and, where applicable, confirmed by our customer support team.

We may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders are normally dispatched within 3–5 business days after confirmation.

Processing may take longer during:

• Public holidays

• Sales and promotional periods

• High-demand periods

• Unexpected operational or courier delays

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time depending on courier coverage.

These are estimates rather than guaranteed delivery dates.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

• Delivery location

• Order size or weight

• Courier service

• Promotional offers

From time to time, Ezone Cart may offer free shipping or discounted delivery promotions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon receiving the package.

Customers should ensure that their phone number and delivery address are accurate so that the courier can contact them when required.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Complete address

• City

• Area/locality

• Phone number

• Any useful delivery instructions

Ezone Cart is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

7. Failed Delivery / Refused Orders

If a customer is unavailable to receive an order, the courier may attempt delivery again according to its own procedures.

If an order is repeatedly refused, the customer is unavailable, or the address is incorrect, the package may be returned to Ezone Cart.

For future orders, Ezone Cart may require additional confirmation before dispatching another order.

8. Tracking

Where tracking information is provided by the courier, customers may receive tracking details through SMS, WhatsApp, email, or another available communication method.

Tracking information may take some time to become active after an order has been dispatched.

9. Delays

Although we work with our delivery partners to provide timely delivery, delays can occasionally occur due to circumstances outside our control, including:

• Weather conditions

• Road closures

• Public holidays

• Courier operational issues

• High order volumes

• Natural disasters

• Government restrictions

• Other unforeseen circumstances

We appreciate your patience if such a delay occurs.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact Ezone Cart as soon as possible.

For damaged, defective, or incorrect products, please contact us with your order details and, where requested, photographs or videos of the package and product.

Such cases will be handled according to our Return & Refund Policy.

11. International Shipping

At this time, Ezone Cart does not offer international shipping unless specifically stated for a particular product or order.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Ezone Cart
📞 Phone: 03346637523
📧 Email: thequietrulebook@gmail.com

By placing an order with Ezone Cart, you acknowledge and agree to this Shipping Policy.